Raphael Industries: Improving Inventory Accuracy by 5-10%

Results & business impact

Raphael achieved 5-10% higher inventory accuracy, streamlined labor reporting, and significantly improved quoting accuracy. End-of-month and year-end balancing became much more straightforward, and the company gained better overall visibility into operations.

The modernized system eliminated many manual processes and reduced reliance on outdated customizations. Raphael can now support its manufacturing and customer requirements more efficiently, with stronger data consistency and reliability across the organization

5-10%

increase in inventory accuracy

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About Raphael Industries

Raphael Industries, based in West Allis, Wisconsin, is a manufacturer and remanufacturer of complex equipment components, primarily for the medical industry. The company also offers powder coating and painting services for short runs and small batches, with a focus on lead-based components. With over 50 employees, Raphael provides both new product development and improvements to existing components for original equipment manufacturers (OEMs).

As a specialized manufacturer serving the medical sector, Raphael manages intricate inventory, disassembly, and quoting processes that require accurate tracking, flexible workflows, and reliable systems to support operational efficiency and growth.

The Challenge

Raphael’s previous ERP system was outdated and unable to keep pace with modern operating system updates. This created significant limitations in inventory tracking, order management, quoting accuracy, and overall operational visibility. The company needed a more robust and flexible solution to support its complex manufacturing and remanufacturing processes.

Laura Windstein, a Vice President at Raphael, was responsible for the identification and implementation of a new Enterprise Resource Planning (ERP) software to facilitate operations. Their team sought a platform that could handle specific requirements such as preventing errors in serial number handling, improving labor reporting, and integrating third-party tools for data collection. They also needed a partner who could provide both system expertise and ongoing technology support.

Why BT Partners?

Raphael selected BT Partners after evaluating multiple ERP options and implementation partners. They were chosen for their ability to demonstrate how the solution could meet Raphael’s specific needs, and willingness to provide comprehensive support beyond the core system.

Laura Windstein and her team appreciated BT Partners’ thorough understanding of their business requirements and their creative problem-solving approach. The partnership offered not only system implementation but also hardware, IT, and server support — creating a true single-source solution

The Solution

BT Partners led a full evaluation and implementation of a modern ERP platform tailored to Raphael’s manufacturing and remanufacturing workflows. They configured the system to handle specific needs such as serial number controls, labor data collection, and disassembly processes.

Additional enhancements included third-party integrations for scanning and data collection, improved quoting capabilities, and updated server infrastructure with local and offsite backups. BT Partners provided ongoing optimization and support to ensure the system evolved with the company’s needs