[ CLIENT SUCCESS ]

Any Hour Group: Fueling Nationwide Growth with Data

Industry

Construction & Real Estate

Solution

Data & Business Intelligence

Client Since

2021

About Any Hour Group

Any Hour Group is a rapidly expanding home services company that unites successful local businesses under a single efficient umbrella. Operating in the specialty contractor industry, the company provides HVAC, plumbing, electrical, and other essential home services through a growing network of partner locations.

With a business model focused on scalable nationwide growth, Any Hour manages complex operations across multiple entities, requiring real-time visibility into key metrics such as revenue, ticket performance, call volume, lead generation, and partner benchmarks.

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“With BT Partners and Domo, we’re able to grow the business while supporting each partner to be their best.”

Lincoln Walpole

Chief Business Officer, Any Hour Group

The challenge

As Any Hour’s network expanded rapidly, tracking and analyzing performance metrics across dozens of partner locations became increasingly complex. Any Hour needed a unified view of enterprise-wide data to set consistent benchmarks, identify support needs, and drive accountability.

Without centralized, real-time insights, it was difficult to quickly spot performance gaps, optimize marketing spend, or make data-driven decisions to support both individual partners and overall growth. The company required actionable analytics to fuel its aggressive expansion goals.

Why BT Partners?

Any Hour partnered with BT Partners to build a robust analytics solution tailored to their unique multi-entity structure. BT Partners was selected for their proven ability to deliver practical, scalable insights.

The collaborative approach focused on creating simple, accessible, and actionable data tools that integrate seamlessly into daily operations. “Data needs to be simple, easily accessible, and actionable,” says Lincoln Walpole, Chief Business Officer. “BT Partners and Domo give us exactly that.”

The solution

To track essential metrics, like revenue, ticket times, call volume, and lead generation across 24 entities (and counting), they turned to BT Partners. Using Domo’s powerful integration capabilities with ServiceTitan and other line-of-business applications—along with BT Partners’ experience and expertise — Any Hour gained a streamlined view of partner performance as well as a cohesive view across the enterprise.

This unified data view allows Any Hour to manage each partner to the network’s performance averages. By setting consistent benchmarks for metrics such as booking percentages, close rates, and first-time fix rates, Any Hour quickly identifies where partners are excelling or might need additional support. Should a partner dip below the averages, Any Hour’s corporate team offers tailored advice and resources, helping them hit the targets and raise their performance.

Once everyone performs at the benchmark, Any Hour raises the bar, pushing the entire network to new heights. This data driven alignment has led to record-high ticket amounts and sales rates across the board. “Data needs to be simple, easily accessible, and actionable,” says Walpole. “BT Partners and Domo give us exactly that.”

Results & business impact

One of the most valuable aspects of BT Partners’ analytics solution is its immediacy. With up-to-the-minute metrics, managers and corporate leaders can quickly spot which partners are excelling and which might need a hand. “Data allows us to scale quickly and adapt in real time,” says Walpole. “We’re turning data into a daily tool for making smarter, faster decisions.”

For example, among the metrics Any Hour monitors are weekly booked-to-budget comparisons for each of its services. The ability to analyze this data while it’s still fresh allows the management team and individual partners to work to impact performance in near real time.

Since partnering with BT Partners, Any Hour’s growth trajectory has soared. With private equity funding secured in 2021, they’ve scaled from $100 million to $450 million in revenue in just a few years, and they have no plans to slow down.

Adding ten new partners each year and driving 10 percent organic growth is a big task, but BT Partners helps make it feasible. Using their extensive ServiceTitan knowledge, BT Partners onboards new partners in just a few days, giving them immediate access to the tools that will set them up for success.

What’s next

With BT Partners’ ongoing support, Any Hour continues to add new partners and pursue organic growth. The analytics foundation enables rapid onboarding and sustained performance improvements, positioning the company for continued nationwide expansion.

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