Jelmar, LLC: Lower-Cost IT and ERP Support from One Partner

[ CLIENT SUCCESS ]

Jelmar, LLC: Lower-Cost IT and ERP Support from One Partner

Industry

Manufacturing

Solution

Digital Transformation Planning, Financial & Operational Systems, Managed IT Operations

Client Since

1998

About Jelmar, LLC

For 50 years, family-owned Jelmar, LLC has produced two of America’s cult-favorite cleaning products — the calcium, lime, and rust remover CLR and the metal polish Tarn-X. More recently, Jelmar has extended the CLR brand to incorporate a family of powerful and effective household products.

While Jelmar has been growing for its entire history, 2020 brought an unprecedented revenue bump due to the pandemic. Other companies may have faltered with such a bump, but Jelmar was prepared with a robust technology infrastructure and powerful ERP solution — both trusted to BT Partners.

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“BT Partners provides managed IT services as well as SYSPRO support...we get more services at a lower cost from BT Partners. They leveraged much of our existing hardware, optimizing functions while saving us money. I call them with any technology question, and they’ve got answers. Having one company responsible allows me to focus more and worry less. They have never let us down.”

Joe Husnick

Controller, Jelmar, LLC

The challenge

Joe Husnick, Jelmar’s Controller, joined the company in 2019. He quickly began reviewing the company’s technology platform, including its managed services agreement and SYSPRO, the company’s business management solution. “SYSPRO is our manufacturing ERP application, and BT Partners has been our support partner for years,” says Husnick. “It works really well for us, and we wanted to update to the current version so we could take advantage of new functionality.”

Jelmar does not have an internal IT staff, electing to outsource the support and maintenance of its technology infrastructure to a managed services provider (MSP). Husnick reached out to BT Partners to coordinate the update and speak with the consultant about broadening BT Partners’ role. “I like the idea of a single-source approach to our technology,” Husnick says. “BT Partners provides managed IT services as well as SYSPRO support, so I spoke with them about what they could do for us. I wanted there to be one company that was in charge of all of our most critical technologies.”

Why BT Partners?

Jelmar selected BT Partners to serve as their primary technology partner after evaluating their capabilities for both managed IT services and system support. They were chosen for their comprehensive approach, cost-effectiveness, and long-standing reputation for reliable service.

“I don’t like sales tactics, and I don’t want to listen to upsell. With BT Partners, I don’t get any of that,” concludes Husnick. “What I get is an honest partnership and outstanding service that adds real value to our organization.”

The solution

BT Partners provides full managed IT services, including infrastructure optimization, security, backups, and equipment lifecycle management. They also support the company’s core business system, helping to update and expand its functionality to better align with current and future needs.

“We get more IT services at a lower cost from BT Partners,” notes Husnick. “They leveraged much of our existing hardware, optimizing functions while saving us money. I call them with any technology question, and they’ve got answers. Having one company responsible allows me to focus more and worry less. They have never let us down.”

Husnick appreciates BT Partners’ holistic approach to technology services that includes everything from servers, to workstations, to the company’s phone system. “I feel like BT Partners is watching out for us, looking for ways to help us improve,” he says.

Results & business impact

Jelmar achieved significant cost savings while receiving more comprehensive IT services. The consolidated approach has reduced complexity and allowed the lean team to focus on core business activities rather than technology management.

During the pandemic-driven demand surge, their technology infrastructure performed reliably, supporting rapid scaling. “Our sales skyrocketed in 2020. Fortunately, we had the technology tools in place to scale with the demand and take advantage of the opportunity,” explains Husnick. “We’re a lean organization, so every person, every application, and every partner needed to contribute for us to succeed — and in 2020, they really did.”

As an MSP, BT Partners oversees every aspect of Jelmar’s technology infrastructure, including backups and equipment lifecycle planning. “Much of what they do is in the background, invisible to us, but it keeps us running smoothly,” says Husnick. “We are really fortunate that we made this move prior to the pandemic,” he adds. “All our technology was up to the task and working at optimal levels. Our staff was able to access our network securely while they worked remotely, allowing us to keep business going.”