[ CLIENT SUCCESS ]
Industry
Manufacturing
Solution
Financial & Operational Systems, Managed IT Operations
Client Since
1998
While Handtmann Inc. may not be a household name, sausage lovers worldwide enjoy the meat of this innovative company’s labor. Tyson, Cargill, Johnsonville, Alberto, and Slim Jim are among the powerhouses that rely on the food processing equipment Handtmann builds and services.
The Handtmann Group is a family-owned business established in Biberach, Germany in 1873. The company’s U.S. operation, headquartered in Illinois, provides sales, parts, and service to North American customers. To allow it to focus more resources on feeding sausage fans, Handtmann relies on BT Partners’ Managed Services and Consulting teams to keep its technology infrastructure running strong.
Handtmann had doubled in size over four years, putting strain on its existing technology infrastructure and systems. The company needed to strengthen certain areas, simplify others, and ensure their setup could scale without disrupting operations or customer service.
They also faced challenges with remote work readiness, network security, and maintaining efficient support for a distributed workforce. Leadership sought a partner that could provide strategic guidance, proactive recommendations, and reliable ongoing support
“We’ve partnered with BT Partners for decades,” says Mickey Rybicki, Staff Accountant, IT, and Benefits Administrator at Handtmann. “Clearly, they’re doing something right, because we’ve never considered a change.”
“They reviewed our technology infrastructure with us and made recommendations to strengthen some areas and uncomplicate others,” explains Rybicki. “They came up with an incremental plan that allowed us to spread technology upgrades over a couple of years while still operating at full capacity. That move allowed us to keep generating revenue and making happy customers while still positioning ourselves to scale.”
BT Partners provides comprehensive managed IT services, including infrastructure reviews, security monitoring, and strategic technology planning. They developed an incremental upgrade plan that allowed Handtmann to spread improvements over time while maintaining full operational capacity.
Additional support includes cybersecurity training and rapid incident response, remote workforce enablement, hardware configuration, network optimization, and ongoing system enhancements to support consolidated accounting and efficient operations. BT Partners also assists with budgeting and technology roadmapping.
When the pandemic hit, most of Handtmann’s employees began working from home. BT Partners worked with the organization to secure each endpoint while providing fast, reliable connectivity to business-critical applications. “We already had a large, remote workforce, but the pandemic really accentuated the need for remote access,” notes Rybicki. “With BT Partners’ help, we were able to continue working productively from home. Without their help, I’m not sure how we would have been able to pivot so quickly.”
A recent ransomware attack reinforced the value of engaging a Managed IT Services team. “Someone opened an email attachment they shouldn’t have,” explains Rybicki. “BT Partners detected it within 15 minutes, stopping it before it could infect all of our computers.”
The Managed IT Services team took charge, wiping each computer clean and restoring corrupted files from backups stored offsite. “We were operational again within a day,” Rybicki recalls. “Without the security measures and monitoring BT Partners has in place, it could have been a crippling event.”
BT Partners followed up by providing cybersecurity training to Handtmann’s employees. They also send test emails periodically to ensure the knowledge gained from the training is working.
Handtmann continues to rely on BT Partners as a strategic technology partner. The ongoing collaboration ensures they stay ahead of evolving needs, maintain strong security, and scale efficiently as the company grows.
By leveraging the BT Partners Managed Services program, Handtmann gains access to technical resources that go far beyond what it could retain in house. “Even if you understand technology, it changes too quickly to keep up,” Rybicki says. “We get to utilize the incredible brain power at BT Partners. Honestly, it seems like they know everything.”
Rybicki says while she often serves at the first line of support for the company, she relies on the Managed Services team for everything else. “They help us buy and configure new hardware, keep all our computers up to date, install wireless access points, protect our servers and network, and work with us to budget for new technology purchases so we stay out in front.”
For Handtmann, a partnership with BT Partners means it can always count on the technology it relies on to run its operation. “We couldn’t operate without them,” Rybicki concludes.
As the technology and performance enablement arm of Miller Cooper, BT Partners helps mid-market organizations drive business performance by combining strategic insight with technology that delivers clarity, visibility, and measurable results.
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While Handtmann Inc. may not be a household name, sausage lovers worldwide enjoy the meat of this innovative company’s labor. Tyson, Cargill, Johnsonville, Alberto, and Slim Jim are among the powerhouses that rely on the food processing equipment Handtmann builds and services.
The Handtmann Group is a family-owned business established in Biberach, Germany in 1873. The company’s U.S. operation, headquartered in Illinois, provides sales, parts, and service to North American customers. To allow it to focus more resources on feeding sausage fans, Handtmann relies on BT Partners’ Managed Services and Consulting teams to keep its technology infrastructure running strong.
“We get to leverage the incredible brain power at BT Partners. Honestly, it seems like they know everything.”
Handtmann had doubled in size over four years, putting strain on its existing technology infrastructure and systems. The company needed to strengthen certain areas, simplify others, and ensure their setup could scale without disrupting operations or customer service.
They also faced challenges with remote work readiness, network security, and maintaining efficient support for a distributed workforce. Leadership sought a partner that could provide strategic guidance, proactive recommendations, and reliable ongoing support
“We’ve partnered with BT Partners for decades,” says Mickey Rybicki, Staff Accountant, IT, and Benefits Administrator at Handtmann. “Clearly, they’re doing something right, because we’ve never considered a change.”
“They reviewed our technology infrastructure with us and made recommendations to strengthen some areas and uncomplicate others,” explains Rybicki. “They came up with an incremental plan that allowed us to spread technology upgrades over a couple of years while still operating at full capacity. That move allowed us to keep generating revenue and making happy customers while still positioning ourselves to scale.”
BT Partners provides comprehensive managed IT services, including infrastructure reviews, security monitoring, and strategic technology planning. They developed an incremental upgrade plan that allowed Handtmann to spread improvements over time while maintaining full operational capacity.
Additional support includes cybersecurity training and rapid incident response, remote workforce enablement, hardware configuration, network optimization, and ongoing system enhancements to support consolidated accounting and efficient operations. BT Partners also assists with budgeting and technology roadmapping.

