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Program Name: Vista
Our mid-level proactive managed services program designed to reduce the business impact of IT failure by minimizing both the occurrence of IT failure and the duration of any remaining IT failures.
Key Components
24/7 real-time monitoring and management of network hardware and software
Immediate notification of mission critical issues
Remote and on-site proactive support
Priority in the service queue
Scheduled and on demand reporting including: executive summary report, service and device availability, capacity and utilization trending, notification, event and activity log reports
10% discount on consulting time outside of PNS program
Access to our Virtual CIO program
Primary Benefits to Join
Reduced business impact to IT failure by reducing the number and duration of IT failures
Much more cost effective than maintaining an internal IT resource
Provides cost predictability
Call priority
Program Economics
Contract Term: month to month
15 users
5 combined devices (server, router, printer, security)
Additional Programs Available
Off-site electronic vaulting
Desktop monitoring
Desktop antivirus, antispam, and antispyware

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